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REFUNDS

Receiving Your Replacement or Refund

What is your refund policy?

There are three steps involved.

  1. Determine whether your item qualifies for a return.
  2. Deliver it to us
  3. Receive a refund or replacement of the product

Almost everything we sell can be returned or exchanged within 20 days of delivery, with only two exclusions. The exceptions are:

  • Customized Items personalized with a name, number, icon, emblem, or unique design.
  • Items purchased of the wrong size. We provide a size chart for each product to avoid size related mistakes.

All refunds will be issued to the original method of payment and in the original tender currency. We reserve our right to carefully inspect the product condition before we process your refund. Processing of refunds can usually take up to 5-10 days.

All returns shall be made at you own expense. We don’t provide a prepaid return label.

Steps for Return

  • Pack the items to be returned in its original packaging with all tags, brand marks intact.
  • Make a note of the return tracking number and the contents of the box. Keep it until all transactions are complete. When we get your returned item, you will be refunded.
  • Ship your package back to us. Please submit your return request through this link;

https://www.JerseyMotion.com/contact/

All refunds will be issued to the original method of payment and in the original tender currency.

You have 20 days from receipt of goods to return items for a refund to your original payment method.  Once you have notified us you will have 14 days to return the product to us.

Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.

Can I cancel my order?

You can cancel up to 14 calendar days from the day after you receive your order.

As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it’s legally called a “cancellation” right, you will still receive your order and need to return it (Returns are made at your own expense, and a refund is made after providing us with a tracking number and a payment receipt)

This right excludes personalised items.This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.

In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or e-mail) and let us know about your decision to cancel this contract.

In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.

You can cancel via the ‘Contact us’ page here. Please give details of why you would like to cancel your order.

For any other questions please feel free to contact us.

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