Yes, you can track your order at every stage of the way – right from our warehouse to your door.
There’s a link to Track My Order on every page.
We offer worldwide free shipping.
You could pay with PayPal or with Credit/debit card payment transaction will be taken care of by our trusted partners 2Checkout. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us.
For any questions you can Contact Us
If your order hasn’t arrived by the expected delivery date, contact us and we’ll see what’s going on.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
No signature is needed for Standard Delivery.
If you think you might not be in when your order is delivered, you’ve got two choices:
To change your delivery address, simply enter the new address before you complete checkout – such as your work address, or a friend’s house.
To leave delivery instructions in case you’re not in, just complete the optional ‘Add delivery instructions’ box in the Delivery Options section at checkout. You can say things like ‘leave it in the shed’ or ‘leave it with my neighbour at number 12’.
To make things easy, you can store several different delivery addresses in My Account. Just make sure you select the right one when you’re checking out.
Yes. Just make sure that there’s someone there who can accept the delivery for you – the couriers deliver to the address and not to the person.
You can’t change your delivery address for an order you’ve already made. That’s why we advise you to regularly make sure that all your address details are up-to-date.
If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order.
Your delivery times are given in working days (Mon-Fri). Public holidays aren’t counted as working days, so you’ll need to add an extra day to your estimated delivery times.
OTHER OPTIONS
You can chat with us by clicking on the chat button in the botton right-hand corner
Support email: [email protected]
Monday-Friday
UTC: 8 am – 7 pm
Berlin time: 9am – 8 pm
Saturday
UTC: 8 am – 4 pm
Berlin time: 10 am – 6 pm
Sunday
UTC: 9 am – 1 pm
Berlin time: 11 am – 3 pm
Enter your email below to save your cart and get an extra 5% off instantly.
We use cookies to improve your experience, personalize content, and analyze traffic. By clicking 'Accept', you consent to our use of cookies as described in our Cookie Policy